1. How do I place an order?
You can place your order directly on our website at eclipsebeams.com. Simply select the products you like, add them to your cart, and follow the checkout steps. We’ll process your order promptly.
2. How long does delivery take?
We process all orders within 24 hours.
The estimated delivery time is 6 to 11 days, depending on your shipping address.
DIY kits and customized products require an additional 3–5 business days for production.
Once your order is shipped, you will receive a tracking number to monitor your delivery in real time.
3. Do you offer a product warranty?
Yes, we offer a 1 to 3-year warranty on all lighting products. If you experience any issues during the warranty period, please contact our customer service team for repair or replacement assistance.
4. Can I return my order if I’m not satisfied?
Yes. You have the right to return your order within 14 days of receiving it. Please ensure the product is unused and in its original packaging. Contact our customer support to initiate the return process, and we’ll assist you as soon as possible.
5. Are rechargeable lamps eco-friendly?
All of our rechargeable lamps are designed with sustainability in mind. They use rechargeable batteries and include charging cables, helping reduce waste by eliminating the need for disposable batteries. You can enjoy beautiful light without compromising on eco-conscious values.
6. What is the lead time for DIY Kits?
For our DIY Kits collection, components are produced to order. Please allow an additional 3–5 business days for production before shipping. Once ready, we’ll ship your order immediately. For expedited production or special requests, please contact us at support@eclipsebeams.com.
7. How do i assemble the products?
We share step-by-step installation guides for each product on our blog.
If you encounter any issues during the installation process, feel free to contact us via WhatsApp. You can find our contact details on the [Contact] page.
Please note: We are not responsible or liable for any accidents, injuries, or damages caused by improper use or incorrect installation.
8. What are the shipping options and rates?
-
Orders under £50: flat shipping fee of £6
-
Orders over £50: free shipping